--- title: case studies GVFB description: Learn how RevStar helped Greater Vancouver Food Bank modernize client intake with accessible, multi-channel services, automated workflows, and AWS-powered analytics. --- [![The RevStar logo.](https://revstarconsulting.com/hubfs/10-02%20Image%20Upload/rev-logo.svg)](https://revstarconsulting.com/?hsLang=en) - [What We Do](https://revstarconsulting.com/what-we-do) - [How We Work](https://revstarconsulting.com/how-we-work) - [Industries](https://revstarconsulting.com/industries) - Resources - [Blog](https://revstarconsulting.com/blog) - [Case Studies](https://revstarconsulting.com/case-studies) - [About Us](https://revstarconsulting.com/about) [Book an Innovation Briefing](https://revstarconsulting.com/briefing-session?hsLang=en) Case Study # Greater Vancouver Food bank How Greater Vancouver Food Bank Modernized Client Access to Better Support a Growing Community ![Volunteers sorting and packing food donations at a community food bank](https://revstarconsulting.com/hs-fs/hubfs/Volunteers%20sorting%20and%20packing%20food%20donations%20at%20a%20community%20food%20bank.png?width=1536&height=1024&name=Volunteers%20sorting%20and%20packing%20food%20donations%20at%20a%20community%20food%20bank.png) ## The Client Greater Vancouver Food Bank is one of British Columbia’s leading food security organizations, providing healthy food and essential support to individuals and families across Vancouver, Burnaby, New Westminster, and the North Shore while extending its reach through more than 160 community and provincial agency partners. Founded in 1983, GVFB has grown into a major regional resource committed to improving food access and strengthening communities.   GVFB shares approximately 9.5 million pounds of food annually and supports an estimated 832,000 combined visits across its locations and partner network. As demand continues to grow, GVFB is investing in technology that helps make services more accessible, responsive, and scalable for the communities it serves.  ![GVFB LOGO](https://revstarconsulting.com/hs-fs/hubfs/Client%20logos/GVFB%20LOGO.png?width=2000&height=1000&name=GVFB%20LOGO.png) ![Business-Execution](https://revstarconsulting.com/hs-fs/hubfs/Business-Execution.png?width=1920&height=1080&name=Business-Execution.png) ### Summary TYPE OF PRODUCT Digital Client Services Platform BUSINESS VERTICAL Nonprofit & Social Services TECH USED Amazon Connect, Amazon Lex, AWS Lambda, Amazon Aurora, Amazon QuickSight SERVICE Full-service Development Team— Solution Architecture, Delivery Management, AI/Data Engineering, DevOps Engineering DESCRIPTION RevStar partnered with Greater Vancouver Food Bank to modernize its client intake experience with a cloud-based platform that connects web, conversational, and phone-based interactions. The solution streamlines intake, eligibility, scheduling, and client communications while creating a more accessible experience for the growing community GVFB serves. RESULTS Established a scalable digital foundation for multi-channel client intake, automated eligibility workflows, appointment scheduling, and centralized operational insights, helping GVFB expand access while equipping its teams to serve a growing client community more efficiently.  Working with RevStar has been a positive experience from start to finish. Their team took the time to understand our organization, explain complex technology in a way that made sense to us, and help us develop a solution that we believe will better support the growing needs of the clients we serve. Ashlyn Koebel Client Operations Manager, Greater Vancouver Food Bank ### The Challenge As Greater Vancouver Food Bank continued supporting a growing and diverse community, the organization saw an opportunity to make client intake more accessible across different needs, languages, and preferred ways of interacting.  GVFB wanted to give clients greater flexibility to begin the intake process digitally, conversationally, or by phone while continuing to provide staff-assisted support for those who need it. At the same time, bringing intake, eligibility, scheduling, and operational data into a more connected experience would give GVFB teams greater visibility and create a scalable foundation for evolving community needs. ![Operating-Models-vs-Tooling](https://revstarconsulting.com/hs-fs/hubfs/Operating-Models-vs-Tooling.png?width=1920&height=1080&name=Operating-Models-vs-Tooling.png) ### The Problem The organization wanted to simplify how client information moves from registration through eligibility and appointment scheduling, while maintaining assisted options for clients and giving internal teams more centralized access to operational data and insights.  ### The Solution RevStar worked closely with Greater Vancouver Food Bank to design a cloud-native client services platform centered around accessibility, flexibility, and operational scale. The solution creates a unified intake experience across web forms, conversational interactions, and phone-based support, allowing clients to engage through the channel that works best for them. Behind the experience, automated workflows validate and structure submitted information, support account and eligibility processing, coordinate appointment scheduling, and trigger relevant client communications. Amazon Connect and Amazon Lex support conversational and agent-assisted experiences, while AWS-native serverless processing connects intake data with GVFB's existing card management system. Centralized analytics through Amazon QuickSight also give internal teams dashboards and natural-language data exploration capabilities to better understand registrations, eligibility outcomes, demographics, and program operations. Together, these capabilities establish a scalable digital foundation that can evolve alongside GVFB's services and the communities it supports. ### The Team We have a growing cost-effective hybrid team, with onshore Product Managers and developers from our build center in Colombia. Operating three parallel teams for different products and support. ![Two people collaborating at a whiteboard covered with sketches and sticky notes, planning a project layout.](https://revstarconsulting.com/hs-fs/hubfs/Medzoomer-team.png?width=584&height=404&name=Medzoomer-team.png) ### Results  Greater Vancouver Food Bank established a more connected foundation for delivering client services across digital and assisted channels. The solution brings web, conversational, and phone-based intake into a unified experience while supporting automated eligibility processing, appointment scheduling, client notifications, and integration with existing systems. Most importantly, the platform provides a scalable technology foundation designed to help GVFB continue adapting its client experience as the needs of the community grow.  ## Ready for Real Transformation? Change should feel practical and purposeful, led by people who care deeply about getting it right. Let’s make that change together. 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