MSA Settlements
The Client
A full-service company producing, managing, and administering future medical cost projections and settlements for the legal industry.
Summary
The Challenge
MSA Settlements’ legacy system had become a roadblock to growth. While functional, it was outdated and built piecemeal over time—resulting in fragmented navigation, inconsistent workflows, and limited scalability for new features or integrations.
As the company expanded its client base and service offerings, the interface struggled to keep up. Key processes in claims management and settlement tracking were cumbersome; visibility into case status, role-based access, and reporting lacked clarity. Internally, the product and operations teams found themselves working around the system—with manual steps and ad hoc workarounds that eroded efficiency.
Further complicating matters, the internal team lacked the bandwidth to modernize the system while maintaining day-to-day operations. They needed a partner who could translate high-level business goals into usable workflows, architect a more flexible foundation, and deliver a unified user experience. The goal was to overhaul both form and function: streamline claims processes, accommodate evolving regulatory and data needs, and build a platform poised for future growth.
The Problem
The Solution
What We Built
The applications are progressive using ReactJS on the front end and NodeJS on the backend, a user-friendly UI was designed prior to development and approved by the client through a collaborative analysis phase.
The product was built to generate reports, pulling cost data in from external sources, then running calculations in the background, the final report is then output as a downloadable PDF. Additional features were later implemented to review and edit reports, create report templates, and allow clients to upload supporting documentation. In addition, we integrated the system with Quickbooks so that invoices could be automatically generated based on created reports.
The Team
